Introduction
ANVAYA respects your privacy and is committed to processing your personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
In this policy, “ANVAYA”, “we”, “us” and “our” refer to Anvora (Pty) Ltd, registration number 2026/387656/07.
Information we collect
We may collect information that you provide when you:
- join the ANVAYA waitlist;
- place an order through our website;
- contact us or submit an enquiry;
- request a return, exchange or customer support;
- subscribe to marketing communications; or
- interact with our website.
This may include your:
- name and surname;
- email address and telephone number;
- billing and delivery address;
- order, product and size information;
- payment-related transaction information;
- communications with ANVAYA; and
- device, browser and website usage information.
Payment-card information may be processed directly by our appointed payment provider. ANVAYA should not store your complete card details on its own systems.
How we use your information
We may use your information to:
- process and deliver your orders;
- send order confirmations and tracking updates;
- respond to enquiries and support requests;
- manage returns, exchanges and refunds;
- prevent fraud and protect our website;
- maintain business and transaction records;
- improve our products, website and customer experience;
- comply with legal and regulatory obligations; and
- send marketing communications where you have requested or lawfully agreed to receive them.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
When we share information
We may share information only where reasonably necessary with trusted service providers involved in operating our business, including:
- payment-processing providers;
- couriers and delivery partners;
- website hosting and technical-service providers;
- email and customer-communication platforms;
- professional advisers; and
- government or regulatory authorities where required.
We do not sell your personal information. Service providers may only process information for the relevant service and must protect it appropriately.
If information is processed outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements.
Security and retention
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including the fulfilment of legal, accounting, tax, customer-support and dispute-resolution obligations.
No internet transmission or electronic-storage system can be guaranteed to be completely secure.
Your rights
Subject to applicable law, you may ask us to:
- confirm whether we hold your personal information;
- provide access to your personal information;
- correct inaccurate or incomplete information;
- delete information where legally permitted;
- object to certain processing; or
- stop sending direct-marketing communications.
We may need to verify your identity before completing a privacy-related request.
You may also lodge a complaint with the Information Regulator of South Africa if you believe that your information has been processed unlawfully.
Contact us
For questions or requests concerning this policy, contact:
Registration number: 2026/387656/07
Contact us on WhatsAppJohannesburg, South Africa
Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with its updated date.